Effective Date: [01/10/2026]
At LAVAL, we want you to receive every product in perfect condition.
Because our products are personal-care products, we follow a hygiene-focused return policy.
1. CANCELLATION
You may request cancellation as soon as possible after placing your order.
If your order has not yet been dispatched, we will make reasonable efforts to cancel it.
Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation is successfully processed after payment, the applicable refund will be made to the original payment method.
2. WHEN CAN I REQUEST A RETURN?
A return, replacement or refund may be considered if:
* the wrong product was delivered;
* the product arrived damaged;
* the product is defective;
* the product was expired when delivered;
* a product is missing from the order; or
* the package was received empty or materially tampered with.
Please contact us within:
48 hours for damaged, missing or visibly tampered packages.
7 days for incorrect, defective or expired products.
3. PRODUCTS WE CANNOT ACCEPT FOR RETURN
For hygiene and product-safety reasons, we generally cannot accept returns of products that have been:
* opened;
* used;
* partially consumed;
* transferred into another container; or
* altered after delivery.
We also do not generally accept returns simply because you changed your mind, selected the wrong variant or do not prefer the fragrance or texture, provided the correct, genuine and non-defective product was supplied.
Nothing in this policy limits rights available under applicable law.
4. WHAT DO I NEED TO PROVIDE?
To help us resolve your request quickly, please provide:
* Order number
* Photographs of the product
* Photographs of the outer packaging
* Shipping label
* Batch number, where relevant
* A brief description of the issue
An unboxing video is helpful for damaged or missing-item claims but is not the sole basis for determining whether a legitimate claim will be considered.
5. APPROVED RETURNS
If your return is approved, we will provide instructions for returning or collecting the product.
Please do not send products to LAVAL without receiving return instructions.
Depending on the situation, we may offer:
Replacement | Refund | Other appropriate resolution
6. REFUNDS
Approved refunds are generally processed to the original payment method.
Refunds will normally be initiated within 5–7 business days after approval, subject to any required verification.
The time taken for the amount to appear in your account depends on your bank, card issuer or payment provider.
For Cash on Delivery orders, we may request appropriate bank details to process an approved refund.
LAVAL will never ask for your OTP, PIN, CVV or banking password to process a refund.
7. PROMOTIONAL ORDERS
Orders purchased with promotional offers, bundles, free gifts or discounts may be subject to additional terms communicated at the time of purchase.
8. INTERNATIONAL ORDERS
International orders may be subject to destination-country customs, duties and import requirements.
Return and refund availability may vary by destination.
9. CONTACT US
For returns, cancellation or refund assistance:
Email: [avaskincare@gmail.com]
WhatsApp: [77607 50009]
Order Number: Please include this in all communications.
© [2026] [LAVAL]. All rights reserved.