PRIVACY POLICY

Effective Date: [01/10/2026]

At LAVAL, we respect your privacy.

This Privacy Policy explains what information we collect, why we collect it and how we protect it when you visit our website, place an order, create an account or contact us.

1. Information We Collect

Depending on how you interact with LAVAL, we may collect:

* Name
* Email address
* Phone number
* Billing and delivery address
* Order and purchase information
* Customer-service communications
* Reviews and feedback
* Payment-related information
* Device, browser and website usage information
* Cookie and similar technology information

2. How We Use Your Information

We use information to:

* process and deliver orders;
* process payments;
* provide customer support;
* manage returns, cancellations and refunds;
* improve our products and website;
* prevent fraud and protect website security;
* understand how customers use our website;
* send marketing communications where you have permitted them; and
* comply with applicable legal requirements.

3. Marketing

If you choose to receive marketing communications, LAVAL may contact you through email, SMS, WhatsApp or other permitted channels.

You can unsubscribe from promotional communications at any time.

Essential communications such as order confirmations, payment updates and delivery notifications will continue where necessary.

4. Cookies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services.

You can manage cookies through your browser or device settings.

5. Sharing Information

We do not sell your personal information as a standalone commercial product.

We may share relevant information with trusted service providers such as:

* payment providers;
* courier and fulfilment partners;
* website and technology providers;
* customer-support platforms;
* analytics providers;
* marketing partners; and
* government or regulatory authorities where required by law.

These parties receive information only as reasonably necessary for the relevant service or purpose.

6. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

8. Your Rights

Subject to applicable law, you may have rights to:

* access information about your personal data;
* request correction of inaccurate information;
* request deletion where applicable;
* withdraw consent where processing is based on consent;
* opt out of marketing communications; and
* raise a privacy grievance.

To make a request, contact:

Privacy Contact: [avaskincare@gmail.com]

We may need to verify your identity before processing certain requests.

9. Children

Our website is not intended to knowingly collect personal information from children where such collection is restricted by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

11. Contact

Email: [avaskincare@gmail.com]
WhatsApp: [77607 50009]
Order Number: Please include this in all communications.

© [2026] [LAVAL]. All rights reserved.